About Sleep Management Group

Sleep Management Group (SMG) was established to address the growing demand for support and education in the realm of Obstructive Sleep Apnea (OSA). With a history spanning over 15 years, we have forged close partnerships with our clients and their healthcare providers, aiming to deliver the necessary support for achieving positive outcomes. SMG is committed to crafting success stories in the field of sleep apnea management.

Education, training, and continuous support services are integral components of SMG’s client-centric approach. As healthcare professionals, we possess a deep understanding of our clients’ unique requirements, and our unwavering dedication lies in offering practical solutions. SMG collaborates closely with our clients to assist them in selecting products and accessories that enhance their comfort, compliance, and individual needs.

Assessment: Specializing in post-diagnosis care, we focus on customizing CPAP therapy to match each patient’s specific requirements.
Treatment: Our expertise encompasses the management of CPAP (continuous positive airway pressure) and advanced airway pressure therapies to effectively treat sleep apnea.
Continuing Care: We provide ongoing support and follow-up, monitoring patient progress and comfort with their CPAP therapy. Our commitment to lifelong assistance ensures sustained success in managing sleep apnea.

At SMG, we recognize that treating sleep apnea extends beyond improving sleep quality. It’s about enhancing the overall quality of life for our patients. Witnessing the positive impact of effective sleep apnea treatment within our communities is our driving force.

Hear from Our Patients: Real Stories, Real Results

I can’t even imagine how I functioned before CPAP.

About a year and a half ago, I became quite concerned because I was exhausted all the time and I had difficulties driving 20 minutes home. I thought that it was because I led such a busy life with family and work, but when I started waking up and felt like I could hardly wait to get back home to sleep again, I knew it wasn’t normal. It was recommended I have a sleep study done. I was diagnosed with mild sleep apnea, although I had most of the symptoms on the “Indications for a Sleep Assessment”. I was set up on a CPAP machine and mask and the “adventure” began. I took me about 2 weeks to adjust to wearing a mask every night. At first, I hated the thought of even putting it on, especially in front of my husband, but he was a great support. Every night, I took my mask off at some point throughout the night without even knowing it. I guess my brain had to get used to me wearing a mask as well. I didn’t really notice a big difference until about a month after wearing it. I began waking up and feeling more refreshed and I was able to drive and wasn’t worried about falling asleep at the wheel. As time went on, I noticed more benefits. I had more energy, wasn’t anxious or depressed and was able to fall asleep easily at night and stay asleep. Even after 5 months, I noticed that my memory was improving and I didn’t have reflux anymore. Now when I think back, I can’t even imagine how I functioned before CPAP. I never think about sleeping without it and if I go away, it always comes with me. Going through this experience enables me to sympathize with the patients I work with to help them through their CPAP journey.

Donna/Sleep Therapeutics

Outstanding customer service that truly stands out!

We would like to extend our sincere gratitude for the amazing service my wife and I receive from your location. Sarah, especially, and others have have incredibly informative and patient in helping us with our equipment. It is outstanding customer service and truly stands out. Again, please extend our gratitude to Sarah and the rest of your amazing staff.

James and Arleen

I never felt pressured to make a decision.

I am writing you to commend Emily Israel for her wonderful customer service to me since March 2017. I experienced great difficulty and much frustration during the process of trying to choose an effective mask for my severe sleep apnea. Emily always greeted me with a smile and a warm welcome. I never felt pressured to make a decision, she responded to my questions with accuracy and confidence, she provided me with options and ensured me that I was “normal”. I recognized and appreciated her knowledge and expertise as a RRT, which gave me significant trust in her, knowing I was dealing with a professional.She was very clear in her delivery of information and techniques and always clarified my understanding before I walked out the door. I will happily refer my friends, colleagues and family, if need be, to Sleep Management Group for expert, expedient, and excellent service on all levels. Emily would be a very competent trainer of new staff if the opportunity presents itself. She clearly enjoys her career choice! Happy Canada Day!

Pat

Always putting the customer first.

My name is Steve Rayment and I’m a patient/customer at SMG on Speers Road, Oakville. I wanted to share my thoughts regarding the amazing service I’ve been getting working with Josh. I’ve had a number (5?) of recent visits trying to resolve my mask leakage. Josh has been amazing – knows my name, always encouraging, always looking for solutions, explains everything so I understand, and so on. I recently asked him if he is a business partner/owner – I don”t often see that level of service and dedication from employees. So, congratulations to you for hiring and developing such a great employee, and to him for always putting the customer first.

Steve

I will always recommend SMG!

I would like to take a moment to appreciate Ms. Amelia (Im sorry if I got her name wrong) for her outstanding service, patience and demeanor while rendering her duties during my visit to the SMG center on Spears road on the morning of Monday, 17 October. She was very kind, took a lot of questions patiently and always had a smile on her face. I will always recommend SMG to other people simply because of experiences like this.

Shanat

I will be returning!

Just a quick note to say how wonderful the service was that I received in your store today. Your staff were helpful and very friendly. I was pleased that I was treated with respect, professionalism and first class service. Thank you very kindly and I will be returning to your place of business in the future.

Magi

Best in class customer support.

I have been visiting Sleep Management Group in the Oakville location for the past 7 years. Even though I live in Mississauga it is worth the drive to Oakville because of the added customer support you get from Kathy and her team at Sleep Management Group. Kathy is very knowledgeable and supportive. She helped me a lot in getting adjusted but then monitored my results to ensure that I was getting the best results. She cares so much about her clients that she will take time to get to know each and every one of them on a first name basis. Every time I walk in to Sleep Management Group location in Oakville, Kathy and her staff know exactly what I need and within a very short time frame they are able to get everything I need so I can get on with the day. I highly recommend the Oakville location if you are looking for best in class customer support.

Bharat

Truly made a difference and I am so grateful.

Just a quick note to let you know how absolutely fabulous it has been for me to have Jennifer guide me through this maze that is Sleep Disorders. Sleep Apnea has been very challenging for me, from figuring out what machines and masks work best to settings that do and don’t work and everything in between Jennifer has been extremely helpful. She knows her stuff very well but more than that she cares. Because it has not been easy for me to settle in with the machines/masks etc. I ended up sleep deprived and emotionally low, but Jennifer just kept coming up with solutions and kept encouraging me at every turn. She has truly made a difference and I am so grateful to have been able to lean on her every step of the way. She’s simply the best!

Johanna

One of the best client service I ever had since in Canada.

I am one of your new customers; I just received my CPAP. I wanted to let you know how wowed and amazed I was when I visited the SMG Oakville branch thanks to your agent’s service. Cassandra and Nicole, both were professionals, pleasant with full of knowledge about the CPAP. For a first time I trusted an agent, I didn’t feel pushed to choose a model. Nicole has explained to me, with patience and a smile, all machines cons and pros. Bottom of the line, it’s one of the best client service I ever had since in Canada.

Zouheir

Simply OUTSTANDING!

If you are looking for a place to get your CPAP supplies and machine, I HIGHLY recommend SMG. Their service and expertise is simply OUTSTANDING. They have went above and beyond for me several times. Kathy is always very responsive and she is incredibly dedicated to customers. I had an urgent travel situation and needed a travel CPAP and couldn’t get to their store. She drove it HERSELF to my house and saved the day. HIGHLY RECOMMEND this fantastic company and Kathy! I am a life-long customer!

Paul

I cannot recommend them highly enough!

Kathy and her team at Sleep Management Oakville have been nothing short of outstanding with their impeccable and thoughtful service; in a world that is increasingly dominated by impersonal sales cultures, this business is a breath of fresh air! I cannot recommend them highly enough! I hope to maintain a wonderful relationship with this business for a long time; Kathy – great job leading and managing such a wonderful team of professionals!

Pat